Returns and Refunds Policy

1. Right of Withdrawal. 14 Days

You have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason.

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For a full refund, the return must be clean:

• The product must be unopened, unused, and in perfect resalable condition.

• All original packaging, seals, protective films, accessories, manuals, and anti-static materials should be included and intact for a full refund. Missing or opened packaging does not block your return. see "Missing or opened packaging" below for how this affects your refund amount.

• The product must not have been installed, mounted, registered, configured, or powered on beyond what is necessary to verify that the unit received matches the order.

• You must obtain a Return Authorization (RA) number from us before shipping anything back. Returns without a valid RA number will be refused at delivery.

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Return shipping:

• Return shipping is at your sole expense. We do not provide prepaid return labels.

• You must ship the product within 14 days of notifying us of your withdrawal.

• We strongly recommend using tracked and insured shipping. We are not responsible for products lost or damaged in transit back to us.

• The product must be returned in its original packaging. Damage caused by insufficient packaging during return transit is your responsibility.

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When depreciation applies:

If the product shows objective, demonstrable signs of use or handling beyond normal visual inspection, we will deduct the diminished value from your refund, reflecting the actual documented loss in resale value. which, in serious cases, may approach the full price paid.

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This specifically includes, but is not limited to:

• Thermal paste residue, fingerprints on contacts, or mounting pressure marks

• Bent pins, stripped screws, or scratched PCBs

• BIOS modifications, firmware flashes, or overclocking

• Missing accessories, manuals, cables, or original packaging

• Warranty registration or serial number activation with the manufacturer

• Installation marks (case mounting rails, PCIe slot wear, cable tie marks)

• Dust accumulation or other physical evidence consistent with extended runtime use

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No single indicator  automatically triggers a deduction. depreciation is based on the overall documented condition of the unit, assessed together.​

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Missing or opened packaging:

The absence of original packaging, or the fact that it has been opened, does not by itself prevent you from exercising your right of requesting a return or a warranty claim. It may, however, result in a deduction from your refund reflecting the actual, documented loss in resale value calculated the same way as the depreciation described above. A missing box or seal alone is never grounds for refusing your return outright.

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Refund method:

• Approved refunds will be issued to your original payment method within 14 days of us receiving and inspecting the returned product.

• Original shipping charges are non-refundable.

2. Products Excluded from Withdrawal

• The following cannot be returned for change of mind:

• Software, digital licenses, activation keys, and downloadable content

• Consumables (thermal paste, cleaning solutions, etc.)

• Custom-configured, built-to-order, or personalized products

• Products marked as "Final Sale," "Open Box," or "Bulk/OEM"

• Gift cards

3. Legal Warranty — 3 Years (Manufacturing Defects Only)

All new products are covered by a 3-year legal warranty against manufacturing defects, in accordance with Spanish consumer protection law (TRLCU, as modified by Ley 23/2021).

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What is covered:

• Defects in materials or workmanship that existed at the time of delivery.

• Failures occurring under normal use and within the product's specified operating conditions.

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What is NOT covered:

• Physical damage, cracks, dents, bent pins, or burns

• Damage caused by misuse, overclocking, improper installation, or incorrect configuration

• Damage from liquid spills, moisture, dust, extreme temperatures, or power surges

• Damage caused by unauthorized repair, disassembly, or modification

• Damage from viruses, malware, or software corruption

• Normal wear and tear or consumable parts

• Products used in environments outside manufacturer specifications

• Products that have been registered with the manufacturer under another user's account

• OEM, bulk, or "white box" components that are not installed in a complete system (unless otherwise stated on the product page)

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Paid repair option: If your claim falls under one of the exclusions above, you may still request a paid repair. We will always provide a cost estimate for your approval before any paid repair is carried out.

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Manufacturer-provided coverage beyond the legal minimum:

 Some manufacturers voluntarily offer warranty periods longer than the legal minimum described above (for example, an extended warranty on a graphics card or power supply). Where this applies, that additional coverage is provided directly by the manufacturer and must be claimed with them. we are not responsible for enforcing or extending coverage beyond the legal warranty period set out in this section.

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​In accordance with Spanish consumer protection law, any defect appearing within the first 2 years of delivery is presumed to have existed at the time of delivery. You do not need to prove this yourself during that period. For defects appearing between year 2 and year 3, the burden shifts to you as the consumer to demonstrate that the defect was already present at delivery

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How to claim:

1. Contact our support team using the form below with your order number and a detailed description of the defect.

2. We will troubleshoot remotely where possible.

3. ​For claims made between year 2 and year 3, please include supporting evidence (as described above) with your claim, as this is required by law before a claim can be approved.

4. If a warranty claim is approved, we will issue an RMA (Return Merchandise Authorization) number.

5. Do not ship anything without an RMA number. Unauthorized shipments will be refused.

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Shipping for warranty claims: For verified warranty claims, we will provide instructions and cover all costs associated with returning the defective product and delivering the repaired or replacement product, as required by Spanish consumer protection law.

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If inspection determines that the product is not defective or that the damage falls under the exclusions above, the warranty claim will be rejected and the product will be returned to you.